This privacy notice discloses the privacy practices for Premium Spas of Calgary www.JacuzziCalgary.com
This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Premium Spas of Calgary is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Premium Spas of Calgary Web site and governs data collection and usage. By using the Premium Spas of Calgary website, you consent to the data practices described in this statement.
Legal Name
Our legal name is 1107585 Alberta Inc. o/a Premium Spas of Calgary.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Premium Spas of Calgary collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Premium Spas of Calgary also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Premium Spas of Calgary. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Premium Spas of Calgary for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Premium Spas of Calgary Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Premium Spas of Calgary public message boards, this information may be collected and used by others. Note: Premium Spas of Calgary does not read any of your private online communications.
Premium Spas of Calgary encourages you to review the privacy statements of Web sites you choose to link to and from Premium Spas of Calgary so that you can understand how those Web sites collect, use and share your information. Premium Spas of Calgary is not responsible for the privacy statements or other content on Web sites outside of the Premium Spas of Calgary and Premium Spas of Calgary family of Web sites.
Use of your Personal Information
Premium Spas of Calgary collects and uses your personal information to operate the Premium Spas of Calgary Web site and deliver the services you have requested. Premium Spas of Calgary also uses your personally identifiable information to inform you of other products or services available from Premium Spas of Calgary and its affiliates. Premium Spas of Calgary may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Premium Spas of Calgary does not sell, rent or lease its customer lists to third parties. Premium Spas of Calgary may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Premium Spas of Calgary may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Premium Spas of Calgary, and they are required to maintain the confidentiality of your information.
Premium Spas of Calgary does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Premium Spas of Calgary keeps track of the Web sites and pages our customers visit within Premium Spas of Calgary, in order to determine what Premium Spas of Calgary services are the most popular. This data is used to deliver customized content and advertising within Premium Spas of Calgary to customers whose behavior indicates that they are interested in a particular subject area.
Premium Spas of Calgary Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Premium Spas of Calgary or the site; (b) protect and defend the rights or property of Premium Spas of Calgary; and, (c) act under exigent circumstances to protect the personal safety of users of Premium Spas of Calgary, or the public.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email sales@jacuzzicalgary.com or by telephone (403) 237-8772
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Use of Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
The Premium Spas of Calgary Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Premium Spas of Calgary pages, or register with Premium Spas of Calgary site or services, a cookie helps Premium Spas of Calgary to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Premium Spas of Calgary Web site, the information you previously provided can be retrieved, so you can easily use the Premium Spas of Calgary features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Premium Spas of Calgary services or Web sites you visit.
Security of your Personal Information
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Premium Spas of Calgary secures your personal information from unauthorized access, use or disclosure. Premium Spas of Calgary secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (403) 237-8772 or via Email at sales@jacuzzicalgary.com
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Shared Information
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Unsolicited Email Policy
Premium Spas of Calgary has a no tolerance spam policy.
Every email contains a mandatory unsubscribe link - those individuals who try to remove this link will be warned that they are doing so.
What is Spam?
Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). Premium Spas of Calgary only sends email to only to those who have requested to receive it, and we follow accepted permission-based email guidelines.
What constitutes a Preexisting business relationship?
As a recipient of our emails you have made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with Premium Spas of Calgary.
What constitutes consent?
As a recipient of our emails you have been clearly and fully notified of the collection and use of your email address and have consented prior to such collection and use. This is often called informed consent.
How Premium Spas of Calgary protects you from spam and Unsolicited Email.
Premium Spas of Calgary only uses permission-based email-marketing tools that follow the strictest permission-based philosophies:
- Communication – Our Email registration page states why we are collecting the site visitor's email address, how we plan to use their address, and that we are following the embedded privacy policy. Premium Spas of Calgary uses only permission-based lists and never sells or rents our Email lists.
- Verification – Our Email newsletter system automatically sends new contacts an email confirming their interest in receiving emails from us. If you change your interest or unsubscribe from our mailing list our Email newsletter system automatically sends you an email confirmation.
- Unsubscribe - Every email generated from our Email newsletter system contains an unsubscribe link which allows you to opt-out of future emails and automatically updates our contact lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
- Identification - Our email header information and "From" address is verified and accurately identifies Premium Spas of Calgary and JacuzziCalgary.com as the sender.
Cancellation, Refund, Return and Exchange Policy
30 day full refund or exchange on new, un-used merchandise. After this, refunds and exchanges are processed on an individual basis. Goods can be returned at either location with original receipt and refund will be made to original payment method only.
Payment methods accepted
Visa, M/C, Amex, Cash, Cheque or Debit Card are accepted.
Contact Info for Customer Service issues
Accounting issues contact Laurie Townsend, Service contact Service Manager and other issues contact Salesman or Darren Jordison, General Manager email sales@JacuzziCalgary.com
Premium Spas of Calgary
#5 – 6325 11 Street SE
Calgary, Alberta
T2H 2L6
Tel: (403) 237-8772
Fax: (403) 253-8775
Product Guarantee and Warranty - Jacuzzi Brand Hot Tubs
We have provided online PDF versions of our most current Warranty Documents as follows:
J-400 North America PDF
J-300 North America PDF
J-200 North America PDF
Product Guarantee and Warranty - Sunlight Infrared Saunas
Sunlight Saunas™ commitment to you:
Lifetime warranty on wood, controls, and heaters.
Golden Wave International Trading Limited and Xuzhou Sinosauna Equipment Co., Ltd. warrants Sunlight Saunas™ to be free of defects in material and workmanship.
This warranty extends only to: (1) a retail purchaser of a sauna directly from Sunlight Saunas; (2) the authorized wholesale purchaser of a sauna directly from Sunlight Saunas; or (3) a retail purchaser of a sauna from a Sunlight Saunas™ authorized wholesaler. However, in the event of a sale, transfer or conveyance of a sauna from any of the three proceeding persons or entities, any rights, duties and obligations associated with this warranty shall be null and void and of no further force and effect. The sauna must be purchased and used within one year of the manufactured date. Freight charges to and from the customer are the responsibility of the customer. This includes freight charges for parts shipped to enable the services of the sauna.
This warranty is void if the sauna has been altered, misused, abused or exposed to water. Such instances shall include operation or maintenance of the sauna in deviation to the published instructions. The warranty extends only to the manufacturing defects and does not cover the damages resulting from mishandling of the product by the owner.
Sunlight Saunas Corp. shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall Sunlight Saunas Corp. or any of its representatives be held liable for injury to any persons or damages to any properties. Specifications are subject to change without notice.
ATTENTION: Shipping damage must be notated on the Bill of Lading (BOL). Sunlight Saunas™ must be notified of any damage to your sauna within three (3) business day’s of signing the BOL. Failure to notify Sunlight Saunas™ within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS including shipping and handling fees.
SIGNATURE™
Lifetime warranty on wood, controls, and heaters.
Commercial - 5 years
Select™
Limited 5 year - wood
Limited lifetime - heaters
Limited 5 year - electric
Solo System®
Lifetime warranty on electrical and heater components.
Lifetime warranty (North America only) on cabinetry.
Commercial - 5 years
Sunburst®
Residential - Lifetime
Commercial - 5 years
Blaupunkt Premium Sound System
1 year manufacturers warranty
LCD/DVD Premium Sound System
1 year manufacturers warranty
Health & Safety Warnings
Legal Disclaimer
Sunlight Saunas™, Inc., and its affiliates do not provide medical advice, education or treatment. The information contained in this site is for general information purposes only and does not address individual circumstances or medical conditions. It may not be right for you and should not be relied upon in making decisions about your health. Always consult your doctor for medical advice.
Complaints process
Our complaints process includes acknowledgement of complaints within 7 days and resolution within 45 days.
Premium Spas of Calgary submits to BBB Membership Rules and Regulations regarding Compaint Acknowledgement and Resolution as follows:
3rd Party Dispute Resolution Service
Dispute Resolution |
Premium Spas of Calgary pledges to offer dispute resolution through the BBB or another dispute resolution provider that meets BBB standards.
BBBOnLine Seal participants agree to the following:
"To agree to participate in binding arbitration under BBB Rules of Arbitration (Binding) if the consumer also agrees, or in non-binding informal dispute settlement (IDS) under the BBB Rules for IDS for unresolved consumer complaints involving Participant's products or services. Alternatively, a company may pre-commit to a dispute settlement process through a provider other than the BBB, if the BBB determines the dispute settlement process substantially complies with BBB consumer dispute resolution criteria."
An explanation of the arbitration process and the BBB Rules of Arbitration (Binding) are at www.bbb.org/complaints/bindarb.asp
To view an explanation of the Informal Dispute Settlement process and the BBB Rules for IDS in word format, please click here  .
Evaluating Whether Alternative Dispute Resolution Processes Meet BBB Standards
The BBBOnLine Seal program requires a participant to commit to dispute resolution. Under Section 3, Standards, of the BBBOnLine Seal Participant Agreement, the participant agrees as follows:
"To agree to participate in binding arbitration under BBB Rules of Arbitration (Binding) if the consumer also agrees, or in non-binding informal dispute settlement (IDS) under the BBB Rules for IDS for unresolved consumer complaints involving Participants products and services. Alternatively, Participant may pre-commit to a dispute settlement process through a provider other than the BBB, if the BBB determines the dispute settlement process substantially complies with Bureau consumer dispute resolution criteria."
What are the "BBB Criteria"?
For over 25 years, the BBB system has administered a consumer arbitration process that embodies a number of principles of fairness and equity. To determine whether a dispute settlement process other than the Better Business Bureau's substantially complies with Bureau consumer dispute resolution criteria, we consider the following:
- Full disclosure of terms and conditions
The Better Business Bureau system believes some information is so critical in making marketplace decisions that it must be provided at the point where purchasing decisions are made. Accordingly, pre-dispute, binding arbitration clauses must clearly and simply:
Identify the types of disputes that are covered by the arbitration clause, which may not include claims for criminal or statutory violations.
Identify the arbitration forum and provide contact information for the forum that can be used to obtain additional information about the forum.
Clearly disclose the nature and amount of any fees consumers may have to pay in connection with the filing or administration of their case.
Identify the standard that will be used as the basis for the arbitrator's decision (e.g. application of law or fairness).
Advise consumers that the clause affects important legal rights, and that the consumer will not be able to go to court for disputes covered by the clause if the consumer signs the arbitration clause.
- Requirement that consumer separately sign arbitration clause:
In order to ensure that the consumer has knowingly chosen arbitration as the method of resolving disputes covered by the arbitration clause, binding arbitration clauses must contain the following:
A separate signature line, appearing immediately below the arbitration clause, for the consumer to sign to acknowledge acceptance of the terms of the arbitration clause; and,
A statement that the consumer will not be bound by the terms of the clause unless the consumer signs on the signature line.
- The dispute resolution provider must provide for fair and impartial resolution. Here are some (but not necessarily all) of the key standards we look for in a dispute resolution process:
The program provides independent and impartial program administration. Program administrators should be sufficiently insulated from all parties. At a minimum, this shall include program administrators that are independent and do not perform any conflicting responsibilities for any party.
Program rules provide for independent and impartial decision-makers. The program should screen out any situations where there is an actual conflict of interest between the arbitrator and any party, or where reasonable persons could find that there is an appearance of conflict of interest between the arbitrator and any party.
Program rules provide for a due process hearing. The program rules should provide for a process that permits all parties to submit relevant evidence and permits all parties to be informed of and have an opportunity to rebut any evidence presented by an opposing party.
The costs for participation in the program are reasonable. This will require an analysis of the program's administrative costs and arbitrator fees paid by the consumer as well as consideration of any travel costs that would have to be paid by the consumer in order to participate in the program. The costs should be analyzed in relation to the amount of money in dispute.
The program meets any applicable federal and/or state regulations. For dispute resolution processes that are incorporated into a written warranty for consumer products, for example, the program would have to comply with regulations set out in 16 C.F.R., Part 703. Since that federal regulation requires annual audits to determine such compliance, these should be reviewed.
The company agrees to provide the BBB with appropriate feedback. A BBB member company using an alternate mechanism should voluntarily provide the BBB with case documents sufficient for the BBB to determine that the matter has been appropriately closed and that the process is operating consistent with its stated program rules and procedures.
BBBOnLine Seal applicants that wish to use an alternate dispute resolution provider in lieu of BBB Binding Arbitration or Informal Dispute Settlement are asked to submit a copy of the consumer contract that includes any arbitration clause with the BBBOnLine application, for review by BBBOnLine staff. |
Changes to this Statement
Premium Spas of Calgary will occasionally update this Statement of Privacy to reflect company and customer feedback. Premium Spas of Calgary encourages you to periodically review this Statement to be informed of how Premium Spas of Calgary is protecting your information.
Legal Statement
Jacuzzi, Inc. and other marks are registered trademarks of Jacuzzi Inc. Any third party trademarks used are used with permission and remain the property of their respective owners and such owners do not endorse or sponsor, and are not affiliated in any way with, Jacuzzi Inc.
 All materials on this website, unless otherwise noted, are © 2008 Jacuzzi Inc. All Rights Reserved.
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